A customer support job can mean phone calls, live chat, email or technical troubleshooting. Candidates also need to know which market and hours they will support. A detailed Maltizzi advert helps them understand whether the role matches their communication skills and working preferences.
1. Choose the job category and relevant traits
Choose Jobs → Professional → Customer support. Job role includes Customer service agent, Multilingual support agent, Technical support agent, Customer success manager, Call centre agent, Team leader and Live chat agent. Channels includes Phone, Email, Live chat, In person and Other. Market offers Malta, EU, UK and International. Use the available language traits to state languages required for the duties, and select the relevant Shift pattern and Workplace.
2. Describe the actual role and working conditions
A useful title is “English and Italian customer support agent — live chat in Malta”. Explain the product, typical enquiries, escalation process and whether the role includes sales. State performance expectations in practical terms and mention training. Do not disguise a commission-based outbound sales role as ordinary inbound support.
3. Make the salary and application route clear
Explain fixed pay, any bonus and how shifts affect the working arrangement. If night or weekend coverage is expected, say so before the candidate applies. Keep language needs tied to the customers served rather than assumptions about a candidate’s nationality. Direct external applicants to the actual vacancy, not an unrelated registration funnel.
In the job form, enter Salary from and, if useful, the optional maximum amount. Check Salary period: it defaults to Per year, so change it if you mean an hourly, daily, weekly or monthly amount. Choose the salary currency and Gross / net consistently with the offer. Required languages and Contract arrangement describe the vacancy; they do not run an automated candidate-scoring process. Complete required fields and use Detailed information for optional traits.
4. Review and publish the vacancy
Choose support channels and markets actually covered.
Explain any sales responsibilities openly.
Specify working languages and shifts.
Separate fixed pay from variable bonuses.
Sign in and open Post an ad. Add the title, description, workplace location, valid +356 contact number and publication end date within your licence allowance. Submit once and wait for moderation. Applicants using Maltizzi must attach a CV saved in their profile; you can discuss the application and download its attached CV in the application conversation. External application links can point to your genuine recruitment system. Hiring decisions and any employment or work-permit obligations remain with the relevant parties.
Can I advertise multilingual support?
Yes. Select the relevant languages and describe the level and tasks required in each. Explain whether both languages are essential for the same position or whether there are separate openings. Avoid listing many languages as mandatory when only one additional language is needed.
Read how to publish a listing and how category filters work. Keep the title, salary and traits consistent. Maltizzi is not a substitute for any official recruitment or permit process, and posting here does not guarantee candidates or search-engine visibility.