Open the case through Orders. In the live on-site workflow, the provider controls preparation, travel and fulfilment stages and timing. During fulfilment, a countdown is not an ongoing arrival estimate. Use the available completion or cancellation action when appropriate; the published listing is managed separately. A completion status is a record of the workflow, not Maltizzi confirming payment or resolving a dispute. After the case ends, the eligible review controls become available.
Who can change a service stage or finish a case?
Use the controls inside the case, not the public advertisement.